Dernière mise à jour : 05/2018


English version, except for  » Sales Terms & Conditions » : Both version

By consulting the (« Site »), you accept the following general terms and conditions. As the content of the Site might change, we invite you to consult this page regularly.
As used herein, the term « you » and « your » shall mean the user of this Site, and the term « CORTESS S.à.r.l. », « we » and « our » shall mean CORTESS, S.à.r.l. Rue d’Arlon 4, L-8399 Windhof, Luxembourg.
Your access to, and browsing, review and use of the Site is subject to these Terms and Conditions and all applicable laws. By accessing and using the Site, you accept these Terms and Conditions, without limitation or qualification. If you do not agree to the Terms and Conditions, do not use the Site. If, at any time, any part of the Terms and Conditions is no longer acceptable to you, immediately terminate your use of the Site.

    CORTESS reserves the right to change, modify, add or delete portions of the Terms and Conditions at any time, without prior notice. Please re-review the Terms and Conditions periodically for changes. Your continued use of the Site will mean that you accept such changes or deletions.
    Please refer to CORTESS’s Privacy Policy for information regarding the Company’s collection, use, and storage of users’ information.
    This Site and all the information it contains, or may in the future contain, including, but not limited to, articles, memoranda, bulletins, reports, press releases, opinions, text, directories, guides, photographs, illustrations, trademarks, trade names, service marks and logos (collectively, the « Content »), is the property of CORTESS, and is protected from unauthorized copying and dissemination by U.S. Copyright law, trademark law, international conventions, and other intellectual property laws. Certain of the trademarks and logos displayed on the site are owned by third parties. Except as we have described in these Terms of Use, nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Site or any Content displayed on this Site, through the use of framing or otherwise, without the prior written permission of CORTESS or such third party that may own the trademark or copyright of material displayed on this Site.
    CORTESS encourages and permits links to Content on the Site. However, CORTESS is an organization committed to the highest professional standards.Therefore, CORTESS does not grant any license or other permission for links or other use of the Site or its Content if such use or link: (a) suggests that CORTESS promotes or endorses any third party’s causes, ideas, political campaigns, web sites, products or services, (b) copies, displays, disseminates or otherwise uses the Content without CORTESS’s express written consent, or (c) uses the Content for commercial purposes. Furthermore, CORTESS does not grant its consent for links to the Site where the linking party engages in any Prohibited Conduct (as described in these Terms of Use). We reserve the right to withdraw permission for any link at any time.
    Subject to your full compliance with these terms, CORTESS authorizes you to view the Content, make a single copy of it, and print that copy, but only for your own lawful, personal, noncommercial use, provided that you maintain all copyright, trademark and other intellectual property notices contained in such Content, and provided that the Content, or any part thereof, is not modified.
    From time to time, CORTESS may offer to provide information or materials via e-mail or otherwise to interested persons. CORTESS reserves the right, in its absolute discretion, to reject any requests for such information or materials, or to discontinue the provision of such information or materials to any person, for any reason whatsoever.
    The Site may contain links to sites on the Internet that are owned and operated by third parties (the « External Sites »). You acknowledge that CORTESS is not responsible for the availability of, or the content or software applications located on or through any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or External Sites.
    Unless you elect otherwise by making the appropriate selection on the CORTESS personal information page, CORTESS shall have the right to disclose certain limited registrant information including, but not limited to, the registrant’s name, e-mail and mailing address, to affiliates, partners and third party vendors for the purpose of providing registrants with information about products and services. CORTESS shall also have the right to disclose aggregate information about registrant usage and demographics in a manner that does not reveal the personal identity of any individual registrant. CORTESS shall have the right to send you electronic mail to inform you of changes or additions to the Site, or of any products and services of CORTESS For additional information, consult our Privacy Policy.
    CORTESS may provide you with links to third party Web sites, and some of the Content appearing to originate from the Site may be supplied by third party Content providers. CORTESS has no responsibility for these third-party Web sites, which are governed by the terms of use and privacy policies, if any, of the applicable third-party Content providers.
    The Site may become unavailable to you as a result of maintenance, malfunction of computer hardware or software, or for other reasons, and may result in damages to your systems or operations. You shall be solely responsible for ensuring that any information or content obtained from the Site does not contain any virus, worm, mole or other computer software code or subroutine designed to disable, erase, impair or otherwise damage your systems, software, or data.
    CORTESS reserves the right, in its sole discretion, to restrict, suspend or terminate your access to all or any part of the Site at any time for any reason without prior notice or liability and without any obligation to refund any portion of fees paid for any product or service.
    CORTESS may change, suspend or discontinue all or any aspect of the Site at any time, including the availability of any Site feature, database, or content, without prior notice or liability.
    The site and the content are distributed on an « as is, as available » basis. Neither CORTESS, third party content providers nor their respective agents make any warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose, with respect to the site, any content nor any products or services sold or distributed through the site. You expressly agree that the entire risk as to the quality and performance of the site and the accuracy or completeness of the content is assumed solely by you. Neither CORTESS nor any provider of third party content or their respective agents warrants that the site will be uninterrupted or error-free; nor does CORTESS, any third party content provider, or their respective agents make any warranty as to the results to be obtained from use of the site or the content. Not know or suspect to exist in his favor at the time of executing the release, which if known by him might have materially affected his settlement with the debtor. » limitation of liability.
    Under no circumstances shall CORTESS nor any third party content provider nor their respective associates, predecessors, successors, parents, subsidiaries, affiliates, past or present officers, directors, shareholders, investors, employees, agents, representatives attorneys, licensors or information providers be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use the site, even if such party has been advised of the possibility of such damages.
    You hereby agree to indemnify, defend and hold CORTESS, and all of its associates, predecessors, successors, parents, subsidiaries, affiliates, and past and present officers, directors, shareholders, investors, employees, agents, information providers, attorneys, representatives licensors and information providers (collectively, the « CORTESS Representatives ») harmless from and against any and all liability, losses, costs and expenses (including attorneys’ fees) incurred by CORTESS or any CORTESS Representative in connection with any claim arising out of any use or alleged use by you of this site or arising out of or in relation to any breach by you of the Terms and conditions, or the representations, warranties and covenants you made by agreeing to these Terms and Conditions. CORTESS reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate reasonably with CORTESS’s defense of such claim.
    The Terms and Conditions shall be construed in accordance with the laws of Luxemburg, without regard to conflict of laws principles.
    The Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.
    The Terms and Conditions may not be amended except in writing signed by both parties and no waiver by either party shall be deemed a waiver of any preceding or subsequent breach or default, unless such a waiver is in writing and signed by an authorized representative of CORTESS.

CORTESS understands that your privacy is important to you. CORTESS is strongly committed to protecting your privacy and the personal information that you may provide to CORTESS as you access and use the materials on (the « Site »), including the contact page of the Site. In addition, information that you submit to CORTESS in response to an email request for information or other outreach from CORTESS, or through CORTESS’s employment application processes, will also be treated in accordance with this Privacy Policy. In this written Privacy Policy, CORTESS describes the scope and breadth of our commitment to privacy. CORTESS may, in its discretion, amend this Privacy Policy from time to time. Any material changes to our policy will be reflected on this page, so that you remain informed about the information we collect and how we use it. By exploring and using this Site, and by submitting information to CORTESS, you agree to CORTESS’s use of such information as described herein. This Site may contain links to external sites, which sites are not governed by this privacy policy, and CORTESS does not take responsibility for the privacy practices of any third party sites to which we link. We encourage you to review the privacy policies of any such sites before you submit information there.

    CORTESS collects information from our users when they create their account for this Site, when they request copies of publications, seek additional information regarding our services or employment opportunities, or register for conferences and other CORTESS-sponsored events. Some of CORTESS’s registration, enrollment, account setup and other forms may ask users to give us contact information, unique personal identifiers, financial information, subject areas of interest and/or demographic information. We may use this data to tailor the visitor’s experience at our Site or, if applicable, to assess candidacy and qualifications for employment with CORTESS. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the user population of our Site, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors. CORTESS also may conduct user surveys on the Web, which usually are intended to provide CORTESS with information on a number of areas, such as user identity, user viewing habits, whether or not users found what they were searching for, whether the Site content is relevant to user needs, and the like. CORTESS uses the information gathered from such surveys to improve our web content, navigation, and overall visitor experience.
    Any personal information that you provide, such as your name, address, e-mail address, phone number, subject areas of interest, etc., allows CORTESS to get in touch with you and to inform you about updates to the service and to notify you about other products and services offered by CORTESS that may be of interest to you. We will not sell, share, or rent or otherwise make available any of that information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services. In addition, CORTESS may disclose contact information for you in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have posted on the Site or otherwise provided to CORTESS. Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions, news, and information at the time of sign up. CORTESS also provides users the opportunity to opt-out of receiving communications from us at the points where we request information. You may also feel free to contact us as indicated below.
    We may collect the e-mail addresses at the point of subscription, of users who wish to be contacted by CORTESS and receive e-mail notification of publications and press releases in identified subject areas of interest, and of those who send us e-mail messages or express interest regarding our services or employment opportunities, or register for conferences and other CORTESS-sponsored events. We will not, however, share any e-mail addresses with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this policy.
    CORTESS may use browser cookies on this Site to keep track of your visit to our Site. A « cookie » is a small amount of data that is sent from a Web server to your browser and stored on your computer’s hard drive. Use of cookies may allow CORTESS to provide a higher quality, more relevant, customer experience. Use of cookies may also allow CORTESS to automate entry into password protected portions of the Site so that you will not need to re-enter your password each time you visit our Site. We may also use cookies to track which areas of the web site are most popular with our users and to further CORTESS’s understanding concerning overall use of the site. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or a help screen to learn more about these functions and how to use them. Please be advised that certain sections or functionalities of the Site may be inaccessible to you if your browser does not accept cookies.
    This website uses Google Analytics, a web analytics service provided by Google, Inc. (« Google »). Google Analytics uses « cookies », which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
    Because CORTESS is a global organization, information collected on this Site or through other means may be transferred from time to time among the CORTESS offices or personnel, or to third parties located throughout the world, including offices located outside the European Economic Area, and this Site may be viewed and hosted anywhere in the world, including countries that may not have laws regulating the use and transfer of personally-identifiable data. CORTESS complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. CORTESS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view CORTESS’s certification, please visit By using the Site, submitting information through the Site, or submitting information to CORTESS through other means, you voluntarily consent to such international transfer and hosting of such information.
    CORTESS has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your personally-identifiable information, CORTESS cannot guarantee that your personally-identifiable information will not become accessible to unauthorized persons.
    CORTESS is not responsible for the privacy practices or the content of any non-CORTESS web sites to which we link from this Site.
    CORTESS complies with all applicable privacy laws and regulations. CORTESS may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this Site or a violation of any restrictions on use of materials provided in or through this Site, we may disclose personal user information to our affected business partners or legal authorities.
    You may access, correct, update, and/or delete as the case may be, any personally-identifiable information that you submit to CORTESS through this Site or through other means. To do so, please either follow instructions on the page of the Site on which you have provided such information or subscribed or registered. As provided for under the amended EU GDPR 25 mai 2018, you are entitled to access and correct your personal data and to object to its processing. To exercise these rights, please send an email to the following address:
    CORTESS understands the importance of protecting children’s privacy, particularly in their online interactions. This website is not designed for and does not intentionally target or solicit to children 18 years of age and younger.
    Your access to and use of the Site are subject to certain terms and conditions, which are summarized in our Terms and Conditions of Use.
    If you have any questions about this privacy policy, or CORTESS’s collection and use of information, please contact us.


Conditions Générales de Vente

Article 1 : Définitions

Pour l’application des présentes conditions générales, on entend par « le Client » toute personne morale qui conclut un contrat dont l’objet est la vente de matériel informatique, en ce compris de logiciels, (« le Produit » ou « les Produits»), ou la vente de services (« le Service » ou « les Services »), avec CORTESS S.à.r.l. , nommé ci-après « CORTESS », dont le siège social est : Route d’Arlon 4 à L-8399 Windhof, Luxembourg, N° RCS : 10063022/0.

Article 2 : Opposabilité

Sauf dérogation écrite et signée par le Client et CORTESS, les présentes conditions générales régissent toutes les ventes entre CORTESS  et le Client à partir du 21 septembre 2015, et annulent et remplacent toute proposition ou contrat antérieur. Une dérogation à une disposition des présentes conditions générales n’infirme en rien les autres clauses de celles-ci, qui restent pleinement applicables.  Le Client déclare avoir pris connaissance et avoir accepté les présentes conditions générales.

Article 3 : Tarifs

Les tarifs de CORTESS sont seulement fournis au Client à titre indicatif. Seuls les prix des Produits et des Services mentionnés dans une offre écrite et personnellement adressée au Client, engagent CORTESS. La liste de prix des Produits et des Services de CORTESS ne peut être utilisée qu’avec l’autorisation écrite et préalable de CORTESS. Cette liste reste la propriété exclusive de CORTESS.

Article 4 : Commandes

Sauf dérogation écrite de la part de CORTESS, les commandes ne deviennent définitives qu’après envoi du bon de confirmation de commande par CORTESS  au Client. Aucune commande acceptée par CORTESS  ne pourra être annulée par le Client sans l’accord écrit et préalable de CORTESS.

Article 5 : Livraison des Produits et fourniture des Services

Les délais de livraison des Produits, ou de fourniture des Services sont indiqués à titre indicatif. En cas de retard de livraison ou de fourniture, quelle qu’en soit la cause, le Client ne pourra prétendre au paiement d’une indemnité, ni procéder à l’annulation de la commande, ou à la résiliation du contrat.

Article 6 : Contrôle de conformité des Produits – Transfert des risques

6.1 Les défauts de conformité qui existaient au moment de la livraison et que le Client pouvait raisonnablement constater, sont considérés comme ayant été immédiatement acceptés si le Client était présent lors de la livraison. Si le Client était absent lors de la livraison, ou si les Produits doivent être déballés ou montés par le Client lui-même, il doit avertir CORTESS  de ses éventuelles remarques par l’envoi d’une lettre recommandée adressée dans les 8 jours ouvrables à compter de la livraison. En cas de défaut de conformité d’un Produit, CORTESS  procèdera au remplacement du Produit défectueux dans les plus brefs délais.

6.2 Les risques sont transférés au Client même en cas de livraison franco de port ou franco domicile, dès la remise à l’expéditeur, au camionneur ou à la personne qui vient chercher les Produits, ceux-ci voyageant toujours aux risques du Client. Cette règle vaut également en cas de livraison partielle.

Article 7 : Obligations de CORTESS

Lorsque la vente a pour objet la fourniture d’un Service, CORTESS  ne sera tenue à l’égard du Client que d’une obligation de moyen.

Toute vente d’un service de maintenance par CORTESS  au Client fera l’objet de la conclusion d’un contrat de maintenance (« le Contrat de Maintenance ») entre le Client et CORTESS. Dans le cas où l’une des dispositions des présentes conditions générales contredirait l’une des dispositions du Contrat de Maintenance, celles du Contrat de Maintenance prévaudront sur les présentes conditions de maintenance,, celles du Contrat de la Maintenance prévaudront sur les présentes conditions.

Article 8 : Obligations du Client

Le Client s’engage à posséder des copies de secours de tous les systèmes sur lesquels CORTESS  doit intervenir, de même il possèdera des programmes antivirus installés et mis à jour. Les Produits faisant l’objet d’une licence, demeurent la propriété exclusive de leurs auteurs. Le Client est seul responsable de l’usage de ces Produits et du respect des obligations de licence y relatives. En aucun cas CORTESS  ne pourra être tenu responsable d’une quelconque violation des droits de licence par le Client.

Article 9 : Paiement & Clause de réserve de propriété

9.1 Sauf dérogation écrite de la part de CORTESS, toutes les factures sont payables au comptant sans escompte à la réception des Produits ou des Services. Un acompte de 40% sur la totalité du montant à facturer pourra être demandé au moment de la commande.

Toute facture non payée à l’échéance sera majorée de plein droit d’un intérêt de 12% l’an et sera augmentée d’une indemnité forfaitaire égale à 15% du montant dû avec un minimum de 150,00€ (cent cinquante euro).  Les traites ou quittances éventuellement émises par CORTESS  n’apportent ni novation ni dérogation à l’article 9.1.

9.2 Les Produits vendus demeurent la propriété exclusive de CORTESS jusqu’au paiement complet du prix de vente par le Client. En cas de non-paiement à leur échéance, CORTESS  se réserve le droit, sans mise en demeure préalable, de reprendre les Produits qui auraient été livrés. Par extension, CORTESS  continuera à jouir de cette réserve de propriété même si le Client a transformé les Produits livrés, et/ou cédés et/ou vendus à un tiers. Dans ce dernier cas, la créance sur le prix de la revente est automatiquement cédée à CORTESS.

Article 10 : Garantie des Produits – Garantie des Services

10.1 La garantie du Produit, de ses composants et de la main-d’œuvre est celle donnée par le fabriquant du Produit, à l’exclusion des frais éventuels supportés par le Client. Par la présente clause CORTESS  limite les droits du Client à l’égard de CORTESS, à une cession des droits de réclamation que CORTESS  possède envers le fabriquant desdits Produits. En aucun cas CORTESS  ne sera redevable d’une garantie dont la durée ou l’étendue serait supérieure à celle du fabriquant du Produit. En tout état de cause, la garantie ne couvrira pas les dommages résultant d’un usage non approprié, de l’usure normale, d’un traitement fautif ou négligent, ou de l’ajout de pièces supplémentaires pendant la période de garantie et qui ne serait pas effectué par CORTESS.

10.2 CORTESS  garantit ses installations et ses interventions software pendant une période de 14 jours calendrier, à compter de la date de prestation effective du service d’installation ou de l’intervention par CORTESS.

Article 11 : Responsabilité

11.1 En toute éventualité, et quelle que soit la cause du préjudice subi, la responsabilité de CORTESS sera limitée au montant du présent contrat.

11.2. La responsabilité de CORTESS sera exclue dans les cas suivants

– en cas d’inexécution de leurs obligations par des tiers auxquels des missions seraient assignées par le présent contrat ;

– en cas de « hacking » du réseau, ou de tout piratage interne ou externe du réseau ;

– en cas d’éventuels dommages directs ou indirects, tels que la perte d’exploitation, de fonctionnalités, ou la perte de données, encourus par le Client ou par un tiers.

11.3. Pendant toute la durée du présent contrat, ainsi qu’à son terme, quelle qu’en soit la raison ou la cause, CORTESS  ne sera aucunement responsable vis-à-vis du Client de tout inconvénient, tout dommage, ou tout frais dont aurait à souffrir le Client suite à toute requête de l’un de ses employés, ou d’un tiers. Le Client tiendra CORTESS  indemne de tout recours intenté par l’un de ses employés, ou par un tiers, quel que soit le bien-fondé de ce recours.

Article 12 : Force majeure

En cas de force majeure, CORTESS  se réserve le droit de suspendre l’exécution de ses obligations, ainsi que de toute commande, ou d’y mettre fin selon que l’événement fortuit constitue un obstacle temporaire ou définitif. Sont notamment considérés comme des cas de force majeure pour CORTESS , l’absence en tout ou en partie du personnel, les grèves, l’incendie, l’inondation, l’impossibilité d’occuper les ateliers ou les lieux de vente, la pénurie ou la non-livraison par les fournisseurs du Produit ou de ses composants nécessaire, l’impossibilité de transporter les Produits, le lock-out aussi bien dans l’entreprise de CORTESS que dans celles des propres fournisseurs de cette dernière, ou encore des troubles, émeutes, accidents, bris de machines, absence de moyens de transport ou de matériel, épidémies, ou toute autre cause indépendante de la volonté d’ CORTESS. Cette énumération n’est pas limitative.

 Article 13 : Résiliation

CORTESS  est en droit de résilier, en tout ou en partie, le contrat ou les commandes en cours avec le Client, avec effet immédiat et sans aucun dédommagement ni mise en demeure dans les cas suivants :

– un manquement quel qu’il soit du Client dans l’exécution de ses obligations vis-à-vis de CORTESS;

– la faillite, la cessation des paiements, le dépôt d’une requête de concordat ou de report ou de sursis de paiement ou toute autre situation similaire dans le chef du Client ;

– la cessation totale ou partielle, l’immobilisation, la liquidation volontaire ou judiciaire ou toute situation d’insolvabilité de l’entreprise du Client;

– l’existence de toute saisie pratiquée sur les avoirs, droits et créances du Client ou en cas de lettre de change protestée;

En cas d’inexécution par le Client de l’une des obligations mises à sa charge par les présentes conditions générales, l’intégralité des honoraires et des frais, d’avocats et de conseillers techniques, exposés par CORTESS , et directement ou indirectement causés par cette inexécution, seront intégralement supportés par le Client.

Les honoraires et frais, d’avocats et de conseillers techniques exposés par le Client dans le cadre de l’exécution de la présente convention ne pourront en aucun cas donner lieu à une indemnisation de CORTESS.

 Article 14 : Compétence – Droit applicable :

Seuls les tribunaux de l’arrondissement judiciaire de Luxembourg, sont compétents pour statuer sur tout litige, sur toute interprétation ou exécution des présentes conditions générales.

Le droit luxembourgeois est seul applicable aux présentes conditions générales entre CORTESS  et le Client. Si, en vertu d’une disposition légale d’ordre public ou de droit impératif, une des dispositions des présentes conditions générales était nulle ou non opposable au client, cette clause sera réputée non écrite, les autres dispositions resteront néanmoins d’application.

L’éventuelle nullité de l’une des dispositions du Contrat n’influence nullement la validité des autres clauses nonobstant la nullité de la clause contestée. Les parties mettront tout en œuvre de commun accord pour remplacer la clause nulle par une clause valable ayant un impact économique identique ou similaire à celui de la clause nulle. L’absence de mise en œuvre d’un droit ou la non-application d’une sanction par CORTESS   ne constitue en aucun cas l’abandon d’un droit.

General Terms and Conditions

Article 1: Definitions

For the purposes of these terms, the term « Customer » is understood as any legal person concluding a contract of which the object is the sale of computer equipment, including software, (« the Product » or « Products » ) or the sale of services (the « Service » or « Services »), with CORTESS S.à.rl., called hereafter “CORTESS”, whose registered office is:

4 Route d’Arlon L-8399 Windhof, Luxembourg, Cy. Reg. Nr. 10063022/0.

Article 2: Enforceability

Unless written waiver signed by the Client and CORTESS, these general conditions govern all sales between CORTESS and the Client from September 21, 2015, and supersedes any proposal or prior agreement. A waiver of any provision of these terms does not invalidate the remaining provisions thereof, which remain fully applicable. The Customer declares to have read and accepted these terms and conditions.

Article 3: Prices

CORTESS prices are only provided to the Customer for indication purposes. Only the price of the Products and Services mentioned in a written offer and personally addressed to the Customer, engage CORTESS. The CORTESS price list of Products and services can only be used with the prior written authorisation from CORTESS. This list remains the exclusive property of CORTESS.

Article 4: Orders

Except written exemption from CORTESS, orders are not final until an order confirmation has been procured by CORTESS to the Customer. No order accepted by CORTESS can be cancelled by the Customer without the prior written consent from CORTESS.

Article 5: Delivery of Products and provision of Services

The delivery lead-time for Products or provision of Services are only indicative. Any delay in delivery, whatever the cause, does not entitle the Customer to claim a compensation whatsoever or payment of a compensation, nor to cancel the order or to terminate the contract.

Article 6: Control of Products Conformity – Risk Transfer

6.1 Lack of conformity that existed at the time of delivery and that the Customer could have reasonably noticed, are considered to have been immediately accepted in case the Customer was present during delivery. If the Customer was absent during delivery, or if the Products are to be unpacked and installed by the Customer himself, he must notify its possible remarks to CORTESS per registered letter within 8 working days from delivery onwards. In case of lack of conformity of a product, CORTESS will proceed with replacement of the defective product as soon as possible.

6.2 The risks are passed on to the Customer, even in case of free port or free house shipping, upon handover to the shipper, trucker or person picking up the Products, as they always travel at the Customer’s risk. This also applies in case of partial delivery.

Article 7: Obligations of CORTESS

When the sale is the provision of a service, CORTESS engages only an obligation of means towards the Customer.

Any sale of a maintenance service by CORTESS to the Customer, will be subject to contracting a maintenance agreement (the « Maintenance Agreement ») between the Customer and CORTESS. In the event that any provision of these terms contradict with any of the provisions of the Maintenance Agreement, the provisions of the Maintenance Contract will supersede.

Article 8: Obligations of the Customer

The Customer agrees to have backup copies of all the systems on which CORTESS must intervene, so will he also possess installed and updated antivirus programs. Products subject to a license, remain the exclusive property of their authors. The Customer is solely responsible for the use of these Products and the compliance with license obligations relating thereto. In no event CORTESS can be held responsible for any license rights violation by the Customer.

Article 9: Payment & Property rights

9.1 Unless otherwise agreed by CORTESS in writing, all invoices are payable in their entirety, without discount on receipt of the Products or Services. CORTESS is entitled to request a 40% down payment of the total amount that is to be invoiced, upon reception of the Customer’s order.

Any invoice not paid when due, shall rightfully be increased with a 12% interest per annum and with a fixed one time indemnity which equals 15% of the amount due with a minimum of € 150,00 (one hundred and fifty euro). Drafts or receipts issued by CORTESS bring neither novation nor derogation to Article 9.1.

9.2 Products sold remain the exclusive property of CORTESS until full payment of the sale price is performed by the Client. In case of non-payment at maturity, CORTESS reserves the right, without prior notice, to take back the Products that would have been delivered. By extension, CORTESS will continue to enjoy that same property reserve if the Customer has processed the delivered Products, and/or transferred and/or sold to a third party. In the latter case, the debt on the price of resale is automatically transferred to CORTESS.


Article 10: Product Guarantee – Services Guarantee

10.1 The guarantee of the product, its components and labour is that given by the manufacturer of the product, excluding any costs borne by the Client. By this clause CORTESS limits the Customer’s rights toward CORTESS, to the transfer of CORTESS’ claim rights toward the manufacturer of the Products. In no event CORTESS can be held liable for a guarantee that exceeds in terms of duration or scope, the guarantee from the product manufacturer. In any case, the guarantee does not cover damage resulting from inappropriate use, normal wear and tear, faulty or negligent treatment, or from adding additional parts during the guarantee period would the latter not have been done by CORTESS.

10.2 CORTESS guarantees its software installation and interventions for a period of 14 calendar days, as of the effective date of the installation service’ delivery or the intervention by CORTESS.

Article 11: Responsibility

11.1 In any event, and whatever the cause of the injury suffered, CORTESS responsibility will be limited to the amount of the present contract.

11.2. CORTESS’ responsibility will be excluded in the following cases

– non-performance of obligations by third parties to whom tasks are assigned under this contract;

– « hacking » of the network, or any internal or external piracy the network;

– In the event of any direct or indirect damage such as operating loss, loss of functionality or data incurred by the Customer or a third party.

11.3. During the term of this contract, as well as an end, for whatever reason or cause, CORTESS cannot be held liable toward the Client for any inconvenience, damage or cost which the Customer would suffer due to any request of any of its employees, or a third party. The Customer will preserve CORTESS from any claim by one of its employees, or a third party, regardless whether it is legitimate or not.

Article 12: Force majeure

In case of force majeure, CORTES reserves the right to suspend performance of its obligations, and any order, or terminate it by chance that the event is a temporary or permanent obstacle. Are considered as force majeure for CORTESS, lack all or part of the staff, strikes, fire, flood, unable to hold workshops or places of sale, shortages or non-delivery by suppliers of the product or its components needed, the inability to transport the Products, the lockout CORTESS both in the company and in those specific suppliers of the latter, or disorder, riots, accidents, machinery breakdown, lack of transport or equipment, epidemics, or other causes beyond the control of CORTESS. This list is not exhaustive.

Article 13: Termination

CORTES is entitled to terminate, in whole or in part, the contract or pending orders with the Client with immediate effect and without compensation or demand in the following cases:

– Breach whatsoever of the Customer in performance of its obligations vis-à-vis CORTESS;

– Bankruptcy, suspension of payments, the filing of a request concordat or postponement or suspension of payments or other similar situation in the head of the Customer;

– The total or partial separation, immobilization, voluntary or compulsory liquidation or any situation of insolvency of the Customer’s business;

– The existence of any seizure effected on the assets, rights and claims of the Customer or in case of bill of exchange protested;

In case of breach by the Customer of any of the obligations imposed upon it by these terms and conditions, all the fees and expenses, of lawyers and technical advisers, incurred by CORTESS, and caused directly or indirectly by such failure will be borne entirely by the Client.

The fees and expenses, of lawyers and technical advisers incurred by the Customer in connection with the execution of this Agreement shall in no case give rise to compensation of CORTESS.

Article 14: Jurisdiction – Governing Law:

Only the courts of the judicial district of Luxembourg, have jurisdiction to rule on any dispute over any interpretation or execution of these general conditions.

The Luxembourg law is applicable to these General Terms and Conditions between CORTESS and the Client. If, under a legal provision of public policy or mandatory law, any provision of these terms was void or unenforceable to the Customer, that provision shall be deemed unwritten, all other provisions will remain in force nonetheless.

The possible invalidity of one provision of the Agreement does not affect the validity of the remaining provisions notwithstanding the invalidity of the disputed clause. The parties will strive to mutual agreement to replace the invalid provision by a valid clause having the same or similar economic impact to that of the invalid provision. The lack of implementation of a right or not applying a sanction by CORTESS not constitute any abandonment of a right.

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